Communication Solutions Brisbane
What is a hosted small business phone system?
You may have heard about Hosted Phone systems through a variety of phrases, Virtual Phone Systems, VoIP or SIP Phone Systems, Cloud Phone Systems, or Cloud Based Systems.
Simply put a hosted phone solution stores your phone system data, programming and features online in the cloud. This means there is no need for a PABX box in your office. All you need is a stable and reliable internet connection and you’re ready to go! With the National Broadband Network (NBN) expanding, there’s a good chance that a hosted phone system is a great possibility for your business.
Why move to a hosted small business phone system?
Moving to a hosted phone system allows:
- The brains of the phone system to live in the cloud (just like your average email account stores all of your emails, only more secure),
- Features to be added remotely and freely without a visit to your office,
- Extra handsets to be added easily as your staff expand, with no need for anyone to visit your office or make changes on-site,
- You to connect to your Hosted Cloud PBX from anywhere. Once you connect your pre-programmed handset into an internet connection, your phone system is up and running and good to go,
- Remote staff to be included in your phone system in just a few minutes, simply by plugging in a handset to any internet connection.
CloudVoice Contact Centre consolidates customer interaction into a single interface, producing improved communication supported by analytic-driven data.
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CloudVoice Data is a managed data service that supports the quality of networks for Australian businesses, particularly Voice over IP (VOIP) and Internet.
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CloudVoice Trunks provides the telephony infrastructure necessary for reliable VOIP calls. Calls are processed outside of a business’ premises, improving communication continuity across multiple devices. Utilising our national MPLS network powered by Access4.
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CloudVoice UC provides Australian businesses with unified communication solutions. We are partnered with Access4 to provide Hosted PBX, Business Phone Systems and VOIP through the technologies developed by BroadSoft.
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Hosted Phone System Features
Dedicated Phone Number
Call Park, Hold + Pickup
Call Transfer
Full Auto Attendant
Call Waiting
Dedicated Phone Number Per User
You must be able to transfer calls quickly and efficiently in order to effectively manage incoming call traffic. A hosted phone system achieves this with the push of a button or screen, thus allowing handset users to direct callers to the right extension easily. Hence callers develop a positive, professional schema of your company and meanwhile your staff remain productive throughout their day.
Call Park, Hold + Pickup
The most commonly used button on most handsets is the ‘hold’ button – and for good reason. It’s essential for smooth, professional handling of calls. If your current system lacks this, your business is suffering.
Call Transfer
To manage incoming call traffic effectively you must be able to transfer calls quickly and efficiently. This is a key reason companies upgrade to a proper phone system. Throwing the cordless back and forth just isn't good for business.
Full Auto Attendant
For some home offices hoping to present LARGER THAN LIFE images, an auto attendant can be ideal. It answers calls and provides options for different extensions within your company. You may have just three staff but sound like you have a hundred.
Call Waiting
If a caller is waiting you can place your current one on hold and take the second call. If you choose not to answer it will simply go to voicemail. You may then retrieve your voicemail as an email or on your phone for free anyway - wherever you are.
Music On Hold
When callers are placed on hold they can hear professional messages or music of your choice. It is simply uploaded to the host as a .WAV file and will play automatically when required.
Voicemail To Email
For many people in small business they are often out and about and not always at their desks. No matter where you are your voicemail can now be sent to your email. This means if you have a smart phone you’ll be able to listen to your office emails on your mobile phone, laptop or IPAD.
Day & Night Greetings
Many systems include day & night greetings as stock-standard to ensure that callers develop a polished, professional impression of your company, first time, any time. If your receptionist(s) are busy on calls the system answers the call.
Call Flow Hunt Groups
You may nominate which inbound numbers call to which staff members. You may also work out overflow groups and an advanced Auto Attendant that routes calls with phrases such as "Press 1 for sales" etc. It’s simple and easily configured for however you want to handle your inbound call flows.
Extension Dialling
You may dial any extension (staff member) in or out of the office at no charge (if connected and included in your solution). This includes staff with SIP loaded on their mobile phones. If you call and they answer on their mobile SIP number it is free too - thus reducing costs.
Music On Hold
Voicemail To Email
Day & Night Greetings
Call Flow Hunt Groups
Extension Dialing
Hosted Phone System Features
Dedicated Phone Number
Call Park, Hold + Pickup
Call Transfer
Full Auto Attendant
Call Waiting
Dedicated Phone Number Per User
You must be able to transfer calls quickly and efficiently in order to effectively manage incoming call traffic. A hosted phone system achieves this with the push of a button or screen, thus allowing handset users to direct callers to the right extension easily. Hence callers develop a positive, professional schema of your company and meanwhile your staff remain productive throughout their day.
Call Park, Hold + Pickup
The most commonly used button on most handsets is the ‘hold’ button – and for good reason. It’s essential for smooth, professional handling of calls. If your current system lacks this, your business is suffering.
Call Transfer
To manage incoming call traffic effectively you must be able to transfer calls quickly and efficiently. This is a key reason companies upgrade to a proper phone system. Throwing the cordless back and forth just isn't good for business.
Full Auto Attendant
For some home offices hoping to present LARGER THAN LIFE images, an auto attendant can be ideal. It answers calls and provides options for different extensions within your company. You may have just three staff but sound like you have a hundred.
Call Waiting
If a caller is waiting you can place your current one on hold and take the second call. If you choose not to answer it will simply go to voicemail. You may then retrieve your voicemail as an email or on your phone for free anyway - wherever you are.
Music On Hold
When callers are placed on hold they can hear professional messages or music of your choice. It is simply uploaded to the host as a .WAV file and will play automatically when required.
Voicemail To Email
For many people in small business they are often out and about and not always at their desks. No matter where you are your voicemail can now be sent to your email. This means if you have a smart phone you’ll be able to listen to your office emails on your mobile phone, laptop or IPAD.
Day & Night Greetings
Many systems include day & night greetings as stock-standard to ensure that callers develop a polished, professional impression of your company, first time, any time. If your receptionist(s) are busy on calls the system answers the call.
Call Flow Hunt Groups
You may nominate which inbound numbers call to which staff members. You may also work out overflow groups and an advanced Auto Attendant that routes calls with phrases such as "Press 1 for sales" etc. It’s simple and easily configured for however you want to handle your inbound call flows.
Extension Dialling
You may dial any extension (staff member) in or out of the office at no charge (if connected and included in your solution). This includes staff with SIP loaded on their mobile phones. If you call and they answer on their mobile SIP number it is free too - thus reducing costs.
Music On Hold
Voicemail To Email
Day And Night Greetings
Call Flow Hunt Groups
