Microsoft Teams Phone Systems

Innovative and always evolving! Businesses choose this highly organised environment to enhance communication with their customers and team.

MS Teams Phone System Integration

Teams is an innovative and always evolving part of M365. It enhances communication and collaboration, not only in remote scenarios, but also in the office. 

Teams calling elevates this further by bringing your public phone system into this highly organised environment, extending to wherever your employees are. 

Focus on Infrastructure

The CVS Teams calling solution is based on Access4/Broadsoft and SASBOSS, connecting your public network to the cloud with no additional hardware or software. 

Integrate with any CVS service

This is the solution for organisations with voice in the cloud, or those extending an onsite PBX with SIP Trunking

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Automation

Automate the authentication and provisioning process, speeding up deployment.

Billing

Leverage integrated billing for calls and services.

Fraud Protection

Reduced risk exposure with toll fraud monitoring.

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Product Choice

A simplified feature-rich offering to help a range of businesses tap into the power of Teams Calling.

Hybrid Services

Fill feature gaps in Teams with blended Broadworks technologies.

Fit for Purpose

Businesses with complex requirements may quickly find native Teams features are not enough. The SASBOSS platform offers a uniquely hybrid product that brings the best of BroadWorks right into Teams Calling:

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Call Recording

 Cloud encrypted call recording with flexible options.

CRM Integration

Integrate with a customer’s CRM to deliver information about callers.

Reception Console

Web app for receptionists to efficiently distribute calls across an entire business.

Call Centre

Create flexible call centres, queues and IVRs with three tiers of functionality and specialised add ons.

 

Choose a Channel or User level

A pack is selected at the enterprise level, so choose which fits best for all users in your organisation. 

The user model is quite simple in its one to one relationship, just provision each Teams user with Teams Calling. On the other hand, the channel model requires more thought and planning but can bring a more cost-effective and lower configuration solution.

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CVS MS Channel

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Easiest to deploy and provision

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Minimum of 5 licenses

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Contention model similar to SIP

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Configured through Teams

a

CVS MS Enhanced User

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Based on Broadsoft Executive User 

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Enables hybrid UC features likelike call recording, call centres, and CRM integrations, etc

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Outbound calls to 13/1300 numbers are charged at $0.30 + GST Flat rate

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CVS MS Bundled Enhanced User

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Everything in Enhanced User

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Packaged with Broadworks extras: Voicemail user / Virtual park user / IVRs / Call centres

Select your CVS call pack

A pack is selected at the enterprise level, so choose which fits best for all users in your organisation:

Fixed Monthly

One predictable fixed investment

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Included Calls – Local, national and mobile calling included for a set monthly charge to users.

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Due to our unique infrastructure, you benefit from Australian and New Zealand calls being treated as national calls.

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Outbound calls to 13/1300 numbers are charged at $0.30 + GST Flat rate. 

PAYG

Calls are billed individually for each user

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Local $0.10 / National $0.06 / Mobile $0.15 / 1300 $0.30 / No flag fall.

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Per second billing (except outbound 1300 numbers).

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Outbound calls to 13/1300 numbers are charged at $0.30 + GST Flat rate.

Microsoft Licensing Requirements

To benefit from Microsoft Teams calling, you will require three components:

  1. Microsoft Office 365
  2. Phone System License
  3. CVS Calling Plan

An effective communications system will help increase productivity, ensure prompt decision making and boost skills in the workforce with e-learning and webinars. Audio web conferencing will bridge the gap between you and your stakeholders wherever they may be.

Microsoft Office 365 License

Microsoft Icon

*Cloud Voice Solutions can arrange your choice of Microsoft 365 Licenses if you do not already have them. Licenses are sold at an additional cost to the phone system & calling plan.

Microsoft 365 Business
(Basic/Standard/Premium)

OR

Microsoft 365 Enterprise
(Office 365 E1, E3, E5)

Microsoft 365 Phone System – Virtual User licenses are also available which are used for resource
accounts only and will not work for calling purposes on a user.

Phone System License

Phone system add-on license

Teams phone system standard

CVS Calling Plan

Direct Routing

CVS Services (Channel or User)

Add Ons

Audio Conferencing

Join Microsoft Teams meetings on the go, without an internet connection.

AND / OR

Business Voice

Add a cloud-based phone system with advanced features! Microsoft Teams Phone includes call transfer, multilevel auto attendants and call queues.