Microsoft Teams Phone Systems
Innovative and always evolving! Businesses choose this highly organised environment to enhance communication with their customers and team.
MS Teams Phone System Integration
Teams is an innovative and always evolving part of M365. It enhances communication and collaboration, not only in remote scenarios, but also in the office.
Teams calling elevates this further by bringing your public phone system into this highly organised environment, extending to wherever your employees are.
Focus on Infrastructure
The CVS Teams calling solution is based on Access4/Broadsoft and SASBOSS, connecting your public network to the cloud with no additional hardware or software.
Integrate with any CVS service
This is the solution for organisations with voice in the cloud, or those extending an onsite PBX with SIP Trunking.
Automation
Automate the authentication and provisioning process, speeding up deployment.
Billing
Leverage integrated billing for calls and services.
Fraud Protection
Reduced risk exposure with toll fraud monitoring.
Product Choice
A simplified feature-rich offering to help a range of businesses tap into the power of Teams Calling.
Hybrid Services
Fill feature gaps in Teams with blended Broadworks technologies.
Fit for Purpose
Businesses with complex requirements may quickly find native Teams features are not enough. The SASBOSS platform offers a uniquely hybrid product that brings the best of BroadWorks right into Teams Calling:
Call Recording
Cloud encrypted call recording with flexible options.
CRM Integration
Integrate with a customer’s CRM to deliver information about callers.
Reception Console
Web app for receptionists to efficiently distribute calls across an entire business.
Call Centre
Create flexible call centres, queues and IVRs with three tiers of functionality and specialised add ons.
Choose a Channel or User level
A pack is selected at the enterprise level, so choose which fits best for all users in your organisation.
The user model is quite simple in its one to one relationship, just provision each Teams user with Teams Calling. On the other hand, the channel model requires more thought and planning but can bring a more cost-effective and lower configuration solution.
CVS MS Channel
Easiest to deploy and provision
Minimum of 5 licences
Contention model similar to SIP
Configured through Teams
CVS MS Enhanced User
Based on Broadsoft Executive User
Enables hybrid UC features likelike call recording, call centres, and CRM integrations, etc
Outbound calls to 13/1300 numbers are charged at $0.30 + GST Flat rate
CVS MS Bundled Enhanced User
Everything in Enhanced User
Packaged with Broadworks extras: Voicemail user / Virtual park user / IVRs / Call centres
Select your CVS call pack
A pack is selected at the enterprise level, so choose which fits best for all users in your organisation:
Fixed Monthly
One predictable fixed investment
Included Calls – Local, national and mobile calling included for a set monthly charge to users.
Due to our unique infrastructure, you benefit from Australian and New Zealand calls being treated as national calls.
Outbound calls to 13/1300 numbers are charged at $0.30 + GST Flat rate.
PAYG
Calls are billed individually for each user
Local $0.10 / National $0.06 / Mobile $0.15 / 1300 $0.30 / No flag fall.
Per second billing (except outbound 1300 numbers).
Outbound calls to 13/1300 numbers are charged at $0.30 + GST Flat rate.
Microsoft Licensing Requirements
To benefit from Microsoft Teams calling, you will require three components:
- Microsoft Office 365
- Phone System Licence
- CVS Calling Plan
An effective communications system will help increase productivity, ensure prompt decision making and boost skills in the workforce with e-learning and webinars. Audio web conferencing will bridge the gap between you and your stakeholders wherever they may be.
Microsoft Office 365 Licence
*Cloud Voice Solutions can arrange your choice of Microsoft 365 Licences if you do not already have them. Licences are sold at an additional cost to the phone system & calling plan.
Microsoft 365 Business
(Basic/Standard/Premium)
OR
Microsoft 365 Enterprise
(Office 365 E1, E3, E5)
Microsoft 365 Phone System – Virtual User licences are also available which are used for resource
accounts only and will not work for calling purposes on a user.
Phone System Licence
Phone system add-on licence
Teams phone system standard
CVS Calling Plan
Direct Routing
CVS Services (Channel or User)
Add Ons
Audio Conferencing
Join Microsoft Teams meetings on the go, without an internet connection.
AND / OR
Business Voice
Add a cloud-based phone system with advanced features! Microsoft Teams Phone includes call transfer, multilevel auto attendants and call queues.
