iCall Suite

Call Reporting & Analytics 

Make informed business decisions with analytics. 

Call Suite is a comprehensive, easy to use, fully integrated call analytics solution which helps businesses to enhance customer experience and drive customer satisfaction.

Key call metrics

N
KPI dashboard
N
Data visualisation
N
Business wallboard
N
Per user or group

Flexible reporting

N
Incoming calls
N
Wait times
N
Percentage answered
N
Targets, and more

Realtime insight

N
Current calls
N
Call queues
N
Personalised dashboards
N
Essential KPI dashboard

In-Depth Reporting, Live Analytics & Dashboards.

The Business Insight dashboard and wallboard deliver intuitive call data visualisation for business productivity. The at-a-glance console displays graphs and tabular data to monitor inbound and outbound calls.

Pricing

These prices are per tenancy. A license is required for each user with access to analytics.
g

Essentials

$29 per user per month, excl. GST
N

Business or individual reporting (excluding call centre)

N
Historical reports
N
Individual business call recording playback with PCI desktop integration

Advanced

$99 per user per month, excl. GST
N
All essentials features
N
Configure user access permissions
N
Customised, schedule and manipulate real-time reports
N
Extensive reports catalogue
N
Configurable dashboard
N
Wallboard or dashboard projection

Ultimate

$149 per user per month, excl. GST
N
All features from Essentials and Advanced
N
Real-time statistics
N
Live contact centre analytics
N
Live ACD wallboards
N
Agent analytics for reporting on call centre agent status and queries
N
Wallboard or dashboard projection