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Call Centres

Better communication driven by analytics

Distributed

Run a cloud-hosted contact centre across any number of locations
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Integration

Engage across a wide selection of social touchpoints, calls and chat

Queuing

Up to 525 in a queue  with wait time and music

Conferencing

30 video and 100 audio user conferencing
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Escalation

Escalate to supervisor and barge-in
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Call reporting
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Outgoing calls for telemarketing
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Silent monitoring
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Disposition codes
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Whisper message
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Drag and drop call management
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Time-of-day routing
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Report unanswering
staff
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Comfort messaging
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Stranded call prevention
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Last agent sign-out warning
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Stranded call prevention

Contact centre call flow example

Agent view
Supervisor view