CloudVoice Contact Centre

VoIP Small Business Phone Systems

CloudVoice Contact Centre consolidates customer interaction into a single interface, producing improved communication supported by analytic-driven data

The management of customer contact can be challenging, especially across multiple platforms. Australian businesses are now required to respond to contact made through web and social platforms and tracking this engagement has been historically difficult.

CloudVoice Contact Centre is a cloud-based contact centre platform that addresses these issues and integrates a wide selection of contact points into the same platform. Australian businesses now have a solution to managing the complexity of modern contact centres.

Looking for something more advanced?

We also offer an omni-channel solution, integrating voice, message, chat and your CRM

Enter your details below and we can tailor a solution around the needs of your business.
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FAQ’s

Are calls able to ring at more than one location?
Yes – CloudVoice UC has advanced call handling that you can manage yourself. We will step you through setting this up to either ring simultaneously or ring as a hunt group until a user answers.
Are calls able to ring at more than one location?
Yes – CloudVoice UC has advanced call handling that you can manage yourself. We will step you through setting this up to either ring simultaneously or ring as a hunt group until a user answers.
How many users are supported in video/voice conference?

30 video users and 100 audio participants are supported in a single conference using our platform.

Keen to find out how Cloud Voice Solutions can help your business?

We offer cutting-edge communication solutions to Australian businesses of all sizes.
We would love to hear from you!

Our other offerings

CloudVoice Trunks provides the telephony infrastructure necessary for reliable VOIP calls. Calls are processed outside of a business’ premises, improving communication continuity across multiple devices.

CloudVoice UC provides Australian businesses with unified communication solutions. We are partnered with Access4 to provide Hosted PBX, Business Phone Systems and VOIP through the technologies developed by BroadSoft.

CloudVoice Data is a managed data service that supports the quality of networks for Australian businesses, particularly Voice over IP (VOIP) and Internet.