After two years in chaotic pandemic times, businesses adopted many new forms of communication such as relying on private cell phones and laptops to work from home. Now, as we return to the office and back to some of our old routines, it is essential to review these methods of communication to ensure the best long term solution for working efficiently and maintaining our work relationships.
How can we review these communication methods?
Managed Service Providers (MSPs) can help you perform a “health check” on the communications links you use in your business. These checks should consider staff working in the office and those who remain working from home.
Short term solutions
In the early stages of the COVID lockdowns, many companies used hosted communications platforms like Zoom, Teams, and Google Meet. These various platforms were adopted by groups and departments as a temporary solution to collaborate and communicate together while working remotely. These tools provided business-critical communication links between staff, customers and suppliers and complement mobile phones.
The rise of hybrid work
Hybrid work is the future, and more businesses are joining this initiative. It is becoming increasingly important to find a more permanent solution to the challenge of communication and collaboration.
Communicating across different platforms and mobile calling might have been a good band-aid solution, but something more integrated and fully featured is now more appealing. -This is where an MSP health check can help.
The Power of MSP
With an integrated MSP service, you can add Unified Communications (UC) services to your product mix to give your business an integrated and fully featured platform that supports voice, video, text, and collaboration services, all through a single interface.
Instead of having to install and manage additional local hardware and software, you’ll be able to access UC capabilities “as a service” from your MSP. The result is faster deployment, reduced complexity, and ease of administration.
Managed Service Providers (MSPs) can also add more value to your business by integrating a UC platform with other systems used in your business. Systems such as CRM applications, that a customer may already be using. These integrations will offer you great advantages such as better communication efficiency between your employees and customers. Let’s not forget to mention that your operating costs will be greatly reduced, as well as the time that your employees spend with clients will be reduced – meaning continuous savings for your business.
Better internal communication
A cloud-based UC Platform will also bring enormous benefits to your internal communication. Thanks to features like presence, your staff can see when their colleagues are available and easily connect with them via chat, voice, or video – minimising the need to waste time playing phone tag or composing detailed emails. Their queries can be quickly resolved in real-time.