Call Flow Examples

Communication Solutions Brisbane

Small business phone system call flow examples

Small Office Reception

Receptionist passes calls onto correct person

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Receptionist passes calls onto correct person

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If unanswered or busy – call will follow hunt group

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Outside business hours – voicemail or call to person

Call Flow Examples: Unified Communications Brisbane

Reception with Call Queue

Small business with 25 call queue

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Busy reception – queuing calls until receptionist available

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System greets caller with business greeting. Then music or message plays.

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Call queue can hold 25 calls with a max hold of 60 mins.

Reception with call queue: small business phone system

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Small Office No Reception

Business with up to 5 employees, no receptionist

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Representing most businesses without a reception.

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Incoming calls flow through a series of users until answered.

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If no answer, direct to voicemail or other destination.

Small office no reception: Unified Communications Brisbane

Medium to Large Business

Business with up large number of employees and multiple teams.

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Callers are greeted with an IVR menu to select the correct team or department.

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12 configurable keys to ensure calls are directed efficiently.

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Many options available at each point.
Voicemail, hold music or message can be played at each point.

Medium to large business: communication solutions Brisbane

CloudVoice Solutions: Communication Solutions Brisbane

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CloudVoice Trunks provides the telephony infrastructure necessary for reliable VOIP calls. Calls are processed outside of a business’ premises, improving communication continuity across multiple devices.

CloudVoice Contact Centre: Unified Communications Brisbane

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CloudVoice Data: Communication Solutions Brisbane

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